Terms of service

Last updated 12 November 2026

These terms apply when you use the Onya Local website or sign up for the Onya Local service. By signing up, you agree to them.

The service

Onya Local sends Google review requests to your customers after finished jobs, sends one reminder, optimises your Google Business Profile, drafts review replies for your approval and reports results. Optional add-ons are described on our website.

Pricing and payment

• Prices are in Australian dollars and exclude GST.
• Plans are month to month. You can cancel at any time and the service stops at the end of your current paid month.
• Founding client pricing is locked for 12 months while you stay subscribed.

The guarantee

If you don’t receive 15 new genuine Google reviews in your first 60 days, we keep working for free until you do. If you’re not happy in your first 30 days, ask and we’ll refund your payment. The guarantee applies to businesses with at least 300 past customers with mobile numbers and 20 or more jobs a month, that send us their finished jobs as agreed.

Your responsibilities

• You only give us details of your own genuine customers, who you have an existing business relationship with.
• You don’t ask us to offer incentives for reviews, to only ask happy customers, or to tell customers what to write.
• You approve review replies within a reasonable time.

What we can’t promise

Nobody can guarantee a Google ranking, a spot in the map pack or a recommendation from ChatGPT or any other AI tool. Google and other platforms make their own decisions, and can change their rules or remove reviews at any time.

Liability

Nothing in these terms excludes your rights under the Australian Consumer Law. To the extent the law allows, our total liability to you is limited to the fees you paid us in the 3 months before the claim.

Governing law

These terms are governed by the laws of South Australia.

Contact

Questions? Email hello@onyalocal.com or call 0474 197 667.