Privacy policy

Last updated 12 November 2026

Onya Local (“I”, “we”, “us”) is a small Adelaide business run by Cooper. This policy explains what personal information we collect, why, and what we do with it. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) as good practice.

What we collect

• From you, when you contact us or request a free AI check: your business name, trade, suburb, and mobile number or email address.
• From our clients, to run the service: the first name and mobile number of their customers, and basic job details (for example “split system install”), so we can send review requests on the client’s behalf.
• When you visit this website: standard technical data such as IP address and browser type, processed by our hosting provider for security and performance.

How we use it

• To reply to you and prepare the AI check or quote you asked for.
• To send review request and reminder texts for our clients, and to handle replies (opt-outs, complaints and questions).
• To report results to our clients.

We don’t sell personal information, and we don’t use our clients’ customer lists for our own marketing.

Text messages and opting out

Every text we send names the business it is from and includes “Reply STOP to opt out”. Opt-outs are honoured immediately and that number is not messaged again for that business. Texts are only sent between 9am and 8pm, in line with the Spam Act 2003 (Cth).

Who we share it with

We use trusted service providers to run Onya Local: our website host (Cloudflare), our form delivery service (FormSubmit), our SMS provider and our email provider (Google Workspace). Some of these providers may store data outside Australia. We only share what they need to provide their service.

Keeping it safe

We keep personal information in secured accounts with access limited to Onya Local. Client customer data is deleted or returned when a client leaves, unless we need to keep a record of opt-outs.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing hello@onyalocal.com or calling 0474 197 667. If you’re not happy with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.